https://rackspace.service-now.com/system_status?id=system_statusOutage/MaintenanceCopyright 2009 Service-now.comWed, 5 Aug 2026 04:29:38 PDTWed, 5 Aug 2026 04:29:38 PDTjRSSGenerator by Henrique A. Viecilihttp://blogs.law.harvard.edu/tech/rsshttps://rackspace.service-now.com/system_status?id=detailed_status&service=10010cd747920f10e14567af016d4308 OUT0002764 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US1 (IAD3) | August 7, 2026 2026-08-07 04:30:00 CHG0167286 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US1 (IAD3) data center between August 7, 2026 00:30 and August 7, 2026 06:30 ET. During this maintenance, Customer's ability to manage their SDDC-Flex replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-08-07 10:30:00Thu, 30 Jul 2026 04:58:58 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=5cc0cc9747920f10e14567af016d43e3 OUT0002763 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US1 (IAD3) | August 6, 2026 2026-08-06 04:30:00 CHG0167285 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US1 (IAD3) data center between August 6, 2026 00:30 and August 6, 2026 06:30 ET. During this maintenance, Customer's ability to manage their SDDC-Flex environment via Cloud Director and the Rackspace Portal may be briefly interrupted. As always, your Support Team will be available by phone to assist you. 2026-08-06 10:30:00Thu, 30 Jul 2026 04:57:48 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=189c68c93b1e8b90b7528a7a25e45a31 OUT0002760 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US2 (ORD1), SDDC Flex US3 (DFW3) | August 5, 2 2026-08-05 13:00:00 CHG0167222 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US2 (ORD1), SDDC Flex US3 (DFW3) data centers between August 5, 2026 08:00 and August 5, 2026 23:00 CT (between August 5, 2026 13:00 and August 6, 2026 04:00 UTC). During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-08-06 04:00:00Thu, 23 Jul 2026 08:22:54 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=a9aba8413b1e8b90b7528a7a25e45acc OUT0002759 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US1 (IAD3), SDDC Flex GB1 (LON3) | August 4, 2 2026-08-04 13:00:00 CHG0167220 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US1 (IAD3), SDDC Flex GB1 (LON3) data centers between August 4, 2026 08:00 and August 4, 2026 23:00 CT (between August 4, 2026 13:00 and August 5, 2026 04:00 UTC). During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-08-05 04:00:00Thu, 23 Jul 2026 08:20:11 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1b55f54b3b8a8f504ab90f50c5e45a63

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2026-07-17 17:37:53 - William Brown ^Comments

Added AWS detail

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2026-07-17 17:36:05 - William Brown ^Comments

Updated per AWS status page.

Control Panels Update: As of 12:00 CDT, AWS stated they have identified the root cause and mitigated the underlying issue causing incorrect estimated cost and usage data to be displayed in the AWS Billing and Cost Management Console, and Cost and Usage Reports. AWS has begun backfilling data to correct cost data for all customers and expect some customers to begin seeing recovery within the next three hours, and full recovery for all customers by July 18 10:00 PM CDT. Overview: We are aware of an active AWS billing incident that may be causing inaccurate billing and usage cost data to appear for some customer AWS tenants. We recommend monitoring the AWS Health Dashboard for the latest updates regarding this incident: https://health.aws.amazon.com/health/status We will continue to monitor the situation and provide updates as additional information becomes available. 3 Days 16 Hours 26 Minutes 2026-07-20 14:04:32]]>Mon, 20 Jul 2026 07:04:37 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=7c6ec8b63b06cb50b7528a7a25e45a45 OUT0002757 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | July 30, 2026 2026-07-30 13:00:00 CHG0167076 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between July 30, 2026 13:00 and July 31, 2026 04:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-31 04:00:00Thu, 16 Jul 2026 06:24:28 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=86fd48763b06cb50b7528a7a25e45a28 OUT0002756 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex NL1 (AMS50) | July 29, 2026 2026-07-29 13:00:00 CHG0167075 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex NL1 (AMS50) data center between July 29, 2026 13:00 and July 30, 2026 04:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-30 04:00:00Thu, 16 Jul 2026 06:22:41 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=c79d08b23b06cb50b7528a7a25e45a8e OUT0002755 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex DE1 (FRA1) | July 28, 2026 2026-07-28 13:00:00 CHG0167073 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex DE1 (FRA1) data center between July 28, 2026 13:00 and July 29, 2026 04:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-29 04:00:00Thu, 16 Jul 2026 06:21:45 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=a8db807e3bc2cb50b7528a7a25e45a2a OUT0002754 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | July 27, 2026 2026-07-27 13:00:00 CHG0167072 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between July 27, 2026 13:00 and July 28, 2026 04:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-28 04:00:00Thu, 16 Jul 2026 06:13:23 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=708322fd3bce4f5045c70f50c5e45a36 OUT0002753 Intermittent Customer Portal Issues 2026-07-13 19:37:06 Control Panels As of 16:58 CDT, Rackspace engineers informed that the page has started loading after cleaning up some nodes. The Core started working without any issue. Hence, we are resolving the incident. 2 Hours 20 Minutes 2026-07-13 21:58:00Mon, 13 Jul 2026 15:25:17 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=c83c8c5e47fd8310e14567af016d43ab OUT0002749 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | July 9, 2026 2026-07-09 04:30:00 CHG0166796 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between July 9, 2026 04:30 and July 9, 2026 08:30 UTC. During this maintenance, Management access to your SDDC-Flex environment in GB2 via the management portals to manage Virtual Machines may be interrupted for brief periods during the maintenance window. . As always, your Support Team will be available by phone to assist you. 2026-07-09 08:30:00Thu, 2 Jul 2026 06:42:57 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=095f517133fd835022789fb13d5c7b6e OUT0002747 RBA Event Processing - Rackspace Monitoring 2026-07-01 04:10:00 Rackspace Monitoring On 01 July 2026, Rackspace engineers are aware of an issue impacting our monitoring systems. As a result, our automated monitoring capabilities are affected, and incident automated tickets may not be created as expected. At 01:00 CDT, engineers found the underlying cause and currently working on deployment of fix restore full functionality. We are closely monitoring the situation and will provide further updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue. Wed, 1 Jul 2026 01:03:44 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=77d5358297853610bd72fa67f053af32 OUT0002567 Network | Flood of Alerts | LON3 2025-11-07 22:28:00 Data Center Infrastructure As of 9 November 2025, All systemic and underlying hardware issues have been resolved. Rackspace support teams are currently troubleshooting any ongoing individual customer issues as a priority through tickets. As of 8 November 2025, Engineers are onsite and are actively working through remediation;, over 80% of impacted systems and customers have been confirmed to be restored. The remaining impact is being addressed with the highest priority. At this point, we are unfortunately unable to provide remediation ETAs at an individual customer level. On 7 November 2025 at approximately 22:28 GMT, our monitoring systems detected an outage impacting a subset of both our customers and systems. It has been determined that this was unexpected impact due to a proactive power systems maintenance. Mon, 10 Nov 2025 18:02:54 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1f45efc487021610bb5bcbf09bbb3558 OUT0002344 Cloud Office Rackspace Email | Users unable to login to webmail 2024-11-19 02:30:00 Cloud Files On 18 November 2024, at 20:00 CST, Rackers reported that they started receiving reports from customers that they are unable to access their Rackspace webmail. Error message: You have been logged out of webmail, please login again. Engineers are engaged and are investigating on the issue. Mon, 18 Nov 2024 19:35:36 PST