https://rackspace.service-now.com/system_status?id=system_statusOutage/MaintenanceCopyright 2009 Service-now.comFri, 13 Nov 2026 19:57:39 PSTFri, 13 Nov 2026 19:57:39 PSTjRSSGenerator by Henrique A. Viecilihttp://blogs.law.harvard.edu/tech/rsshttps://rackspace.service-now.com/system_status?id=detailed_status&service=810612953b6c9310e798391eb3e45a68 OUT0002822 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | November 20, 2026 2026-11-20 04:30:00 CHG0169235 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between November 20, 2026 04:30 and November 20, 2026 12:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex environment and replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-11-20 12:30:00Fri, 13 Nov 2026 06:03:53 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=5ad55a553b6c9310e798391eb3e45af4 OUT0002821 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | November 19, 2026 2026-11-19 04:30:00 CHG0169234 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between November 18, 2026 22:30 and November 19, 2026 06:30 CT. During this maintenance, Customer's ability to manage their SDDC-Flex environment and replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-11-19 12:30:00Fri, 13 Nov 2026 06:03:23 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=e4d0e0cd3b64db1045c70f50c5e45afe OUT0002820 Cloud Servers (Compute) | ORD1 | November 18, 2026 2026-11-17 20:00:00 CHG0169035 Cloud Servers (Compute), Cloud Servers Rackspace will be performing a Service Disrupting maintenance in our ORD1 data center between November 17, 2026 14:00 and November 17, 2026 18:00 CT. During this maintenance, Cloud Servers API for the ORD region will be degraded or unavailable for up to two hours during this maintenance. Existing Cloud Server availability will not be affected. As always, your Support Team will be available by phone to assist you. 2026-11-18 00:00:00Thu, 12 Nov 2026 02:54:02 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=61a2582c3bac17104ab90f50c5e45a06 OUT0002819 GDCI Top of Rack (TOR) Switch | SJC3 | November 11, 2026 2026-11-11 08:00:00 CHG0169136 GDCI Top of Rack (TOR) Switch Rackspace will be performing a Service Disrupting maintenance in our SJC3 data center between November 11, 2026 00:00 and November 11, 2026 04:00 PT. During this maintenance, OpenStack Flex customers in the SJC region may experience multiple brief periods of packet loss or block storage volume errors lasting up to 5 seconds. As always, your Support Team will be available by phone to assist you. 2026-11-11 12:00:00Tue, 10 Nov 2026 12:33:16 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=b9f9b94b3bd4db104ab90f50c5e45a2e OUT0002818 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | November 12, 2026 2026-11-12 03:30:00 CHG0168922 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between November 12, 2026 03:30 and November 12, 2026 09:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex environment and replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-11-12 09:30:00Fri, 6 Nov 2026 04:14:58 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=00e664c63b00d7104ad00f50c5e45a25

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2026-10-26 14:55:06 - William Brown ^Comments

Updated per request of Gaurav Mehra

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2026-10-21 17:49:08 - William Brown ^Comments

Updated Details

Data Center Infrastructure Rackspace Technology is aware of the recently identified critical PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619). Our technical teams are actively monitoring vendor advisories and coordinating the availability of security patches. While vendors have started releasing updates, some packages are still being synchronized with Rackspace repositories. Rackspace Technology identified an API Wiki site that may be susceptible to these CVEs. Pre-emptively and as a precaution to protect customers and systems, the site will be taken offline until further notice. This action should not disrupt Control Panel or Rackspace Email functionality and services. The action will only impact access to the API Wiki documentation. Customers who still require access to the API Wiki information should reach out to support. The documentation can be provided via alternate methods working with the support team. If you require assistance with assessing your environment or applying security updates, please raise a Rackspace Support ticket. We will continue monitoring developments and provide further updates as appropriate. ]]>Wed, 28 Oct 2026 00:27:23 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=9fd8367b3b48131045c70f50c5e45aac OUT0002815 Customer Portal Issues 2026-10-27 14:20:06 My Rackspace Portal Rackspace Technology is aware of an issue affecting access to the Customer Portal and certain internal applications. Users and our internal support are experiencing difficulties accessing these services or encounter intermittent errors. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We appreciate your patience and understanding as we work towards resolving this issue. Further updates will be provided as more information becomes available. Tue, 27 Oct 2026 07:29:16 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=cd59513dfb7b0b10887bfb5f3eefdc8a OUT0002807 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | October 19, 2026 2026-10-19 08:30:00 CHG0168547 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between October 19, 2026 08:30 and October 19, 2026 13:30 UTC. During this maintenance, Customers may experience an interruption in their ability to manage virtual networks in vCloud Director for a short period of time.. As always, your Support Team will be available by phone to assist you. 2026-10-19 13:30:00Thu, 8 Oct 2026 09:08:00 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=0dc809f13b738f10b7528a7a25e45adc OUT0002805 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | October 16, 2026 2026-10-15 22:00:00 CHG0168420 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between October 15, 2026 17:00 and October 15, 2026 23:00 CT. During this maintenance, Downtime to VCD/Portal - 1 to 2 hours per environment. As always, your Support Team will be available by phone to assist you. 2026-10-16 04:00:00Thu, 8 Oct 2026 07:55:30 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=546805b13b738f10b7528a7a25e45ab6 OUT0002804 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US2 (ORD1) | October 15, 2026 2026-10-14 22:00:00 CHG0168417 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US2 (ORD1) data center between October 14, 2026 17:00 and October 14, 2026 23:00 CT. During this maintenance, Downtime to VCD/Portal - 1 to 2 hours. As always, your Support Team will be available by phone to assist you. 2026-10-15 04:00:00Thu, 8 Oct 2026 07:54:00 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=095f517133fd835022789fb13d5c7b6e OUT0002747 RBA Event Processing - Rackspace Monitoring 2026-07-01 04:10:00 Rackspace Monitoring On 01 July 2026, Rackspace engineers are aware of an issue impacting our monitoring systems. As a result, our automated monitoring capabilities are affected, and incident automated tickets may not be created as expected. At 01:00 CDT, engineers found the underlying cause and currently working on deployment of fix restore full functionality. We are closely monitoring the situation and will provide further updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue. Wed, 1 Jul 2026 01:03:44 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=77d5358297853610bd72fa67f053af32 OUT0002567 Network | Flood of Alerts | LON3 2025-11-07 22:28:00 Data Center Infrastructure As of 9 November 2025, All systemic and underlying hardware issues have been resolved. Rackspace support teams are currently troubleshooting any ongoing individual customer issues as a priority through tickets. As of 8 November 2025, Engineers are onsite and are actively working through remediation;, over 80% of impacted systems and customers have been confirmed to be restored. The remaining impact is being addressed with the highest priority. At this point, we are unfortunately unable to provide remediation ETAs at an individual customer level. On 7 November 2025 at approximately 22:28 GMT, our monitoring systems detected an outage impacting a subset of both our customers and systems. It has been determined that this was unexpected impact due to a proactive power systems maintenance. Mon, 10 Nov 2025 18:02:54 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1f45efc487021610bb5bcbf09bbb3558 OUT0002344 Cloud Office Rackspace Email | Users unable to login to webmail 2024-11-19 02:30:00 Cloud Files On 18 November 2024, at 20:00 CST, Rackers reported that they started receiving reports from customers that they are unable to access their Rackspace webmail. Error message: You have been logged out of webmail, please login again. Engineers are engaged and are investigating on the issue. Mon, 18 Nov 2024 19:35:36 PST