https://rackspace.service-now.com/system_status?id=system_statusOutage/MaintenanceCopyright 2009 Service-now.comMon, 4 May 2026 16:31:36 PDTMon, 4 May 2026 16:31:36 PDTjRSSGenerator by Henrique A. Viecilihttp://blogs.law.harvard.edu/tech/rsshttps://rackspace.service-now.com/system_status?id=detailed_status&service=f0308c5a47244750a203d3ec416d43f4 OUT0002690 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | May 14, 2026 2026-05-14 02:00:00 CHG0165809 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between May 13, 2026 21:00 and May 13, 2026 23:00 CT. During this maintenance, VCD interface will be down while the maintenace is happening. The VMs will still be accessible by remote protocals if enabled.. As always, your Support Team will be available by phone to assist you. 2026-05-14 04:00:00Fri, 1 May 2026 02:33:49 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=f19a3c6d33280b10a7e09fb13d5c7bc4 OUT0002689 Issues with Rackspace Portal 2026-04-29 05:32:00 Rackspace CDN On 29 April 2026, at approximately 00:32 CDT, Rackspace customers experienced an issue where users could log in to the Rackspace Customer Portal but were unable to view available options in the Rackspace OSPC cloud. They may also have encountered the error message "Something went wrong," which was impacting Rackspace CDN services. At 05:20 CDT, engineers rolled back the impacting change to resolve the issue. 4 Hours 48 Minutes 2026-04-29 10:20:00Wed, 29 Apr 2026 23:11:30 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=ccca445533a0871022789fb13d5c7bb3 OUT0002688 OpenStack Flex | DFW3 | May 7, 2026 2026-05-07 18:00:00 CHG0165705 OpenStack Flex Rackspace will be performing a Non-Service Disrupting maintenance in our DFW3 data center between May 7, 2026 13:00 and May 7, 2026 15:00 CT. We have taken precautions in preparation for this maintenance and we do not anticipate any disruption of service during this time. 2026-05-07 20:00:00Tue, 28 Apr 2026 00:46:06 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=a8cba4cd47ec8710a203d3ec416d43a2 OUT0002687 OpenStack Flex | SJC3 | May 1, 2026 2026-05-01 03:00:00 CHG0165724 OpenStack Flex Rackspace will be performing a Service Disrupting maintenance in our SJC3 data center between April 30, 2026 20:00 and May 1, 2026 09:00 PT. During this maintenance, customers may experience intermittent loss of connectivity of up to one minute to the OpenStack Flex API during the maintenance window. There is no expected impact to existing OpenStack Flex servers or resources. As always, your Support Team will be available by phone to assist you. 2026-05-01 16:00:00Mon, 27 Apr 2026 08:29:26 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=4bfaa1c0fb20cf90888efb5f3eefdce1 OUT0002686 OpenStack Flex | DFW3 | April 29, 2026 2026-04-30 01:00:00 CHG0165723 OpenStack Flex Rackspace will be performing a Service Disrupting maintenance in our DFW3 data center between April 29, 2026 20:00 and April 30, 2026 09:00 CT. During this maintenance, customers may experience intermittent loss of connectivity of up to one minute to the OpenStack Flex API during the maintenance window. There is no expected impact to existing OpenStack Flex servers or resources. As always, your Support Team will be available by phone to assist you. 2026-04-30 14:00:00Fri, 24 Apr 2026 10:31:07 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=b57f1d48fb64c390887bfb5f3eefdcda OUT0002685 OpenStack Flex | IAD3 | April 29, 2026 2026-04-29 00:00:00 CHG0165722 OpenStack Flex Rackspace will be performing a Service Disrupting maintenance in our IAD3 data center between April 28, 2026 20:00 and April 29, 2026 10:00 ET. During this maintenance, customers may experience intermittent loss of connectivity of up to one minute to the OpenStack Flex API during the maintenance window. There is no expected impact to existing OpenStack Flex servers or resources. As always, your Support Team will be available by phone to assist you. 2026-04-29 14:00:00Fri, 24 Apr 2026 09:40:47 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=82018727fb144f500891fb5f3eefdcce OUT0002681 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | May 6, 2026 2026-05-06 03:30:00 CHG0165613 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between May 6, 2026 03:30 and May 6, 2026 07:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-05-06 07:30:00Thu, 23 Apr 2026 03:30:57 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=db9047a3fb144f500891fb5f3eefdc17 OUT0002680 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | May 5, 2026 2026-05-05 03:30:00 CHG0165605 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between May 5, 2026 03:30 and May 5, 2026 07:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex environment via Cloud Director and the Rackspace Portal may be briefly interrupted. As always, your Support Team will be available by phone to assist you. 2026-05-05 07:30:00Thu, 23 Apr 2026 03:29:28 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=d121629bfb100b90888efb5f3eefdc08

---

2026-04-22 14:15:05 - William Brown ^Comments

Resolved.

Control Panels We experienced intermittent issues that prevented some users from logging into the Rackspace portal. Rackspace engineers resolved the issue. We appreciate your patience and understanding. Thank you. 43 Minutes 2026-04-22 13:43:06]]>Wed, 22 Apr 2026 07:15:05 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=66a6f15f3bdccb504ad00f50c5e45a45 OUT0002678 Rackspace Services on VMWare Cloud (RSVC) | AMS50 | April 24, 2026 2026-04-24 02:00:00 CHG0165545 Rackspace Services on VMWare Cloud (RSVC) Rackspace will be performing a Service Disrupting maintenance in our AMS50 data center between April 24, 2026 02:00 and April 24, 2026 04:00 UTC. During this maintenance, Servers hosted behind the firewall may unreachable during the upgrade.. As always, your Support Team will be available by phone to assist you. 2026-04-24 04:00:00Wed, 22 Apr 2026 03:26:42 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=116d7797fbc08310888efb5f3eefdc69 OUT0002677 Cloud Backup | IAD3 | April 15, 2026 2026-04-15 04:00:00 CHG0165122 Cloud Backup Rackspace will be performing a Service Disrupting maintenance in our IAD3 data center between April 15, 2026 00:00 and April 15, 2026 04:00 ET. During this maintenance, customer backup jobs, Cloud Backup API service and cloud backup auxiliary services in IAD3 are going to be impacted for up to 10 mins. Any missed jobs will automatically run during the next scheduled window. As always, your Support Team will be available by phone to assist you. 2026-04-15 08:00:00Fri, 10 Apr 2026 03:00:29 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=fd567357fb808310888efb5f3eefdc90 OUT0002676 Cloud Load Balancers (LBaaS) | SYD2 | April 14, 2026 2026-04-14 13:00:00 CHG0165306 Cloud Load Balancers (LBaaS), Cloud Load Balancers Rackspace will be performing a Service Disrupting maintenance in our SYD2 data center between April 14, 2026 13:00 and April 14, 2026 17:00 UTC. During this maintenance, all CLB services in SYD2 will be impacted for a brief period of time, less than 10 mins, including CLB API service and customer Load Balancer IPs. As always, your Support Team will be available by phone to assist you. 2026-04-14 17:00:00Fri, 10 Apr 2026 02:31:31 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=a622f4d2fb4443900891fb5f3eefdc34 OUT0002675 Cloud Block Storage (CBS) | LON3, LON5 | April 9, 2026 2026-04-09 13:30:00 CHG0164982 Cloud Block Storage (CBS), Cloud Block Storage Rackspace will be performing a Service Disrupting maintenance in our LON3, LON5 data centers between April 9, 2026 08:30 and April 9, 2026 11:30 CT (between April 9, 2026 13:30 and April 9, 2026 16:30 UTC). During this maintenance, The Cloud Block Storage API will experience up to 15 minutes of disruption. Connections to existing Block Storage volumes will not be affected. As always, your Support Team will be available by phone to assist you. 2026-04-09 16:30:00Mon, 6 Apr 2026 09:38:22 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=dfa37c113bc40b500cb98a7a25e45a60 OUT0002672 Cloud Backup | HKG5 | April 8, 2026 2026-04-08 13:00:00 CHG0165200 Cloud Backup Rackspace will be performing a Service Disrupting maintenance in our HKG5 data center between April 8, 2026 13:00 and April 8, 2026 17:00 UTC. During this maintenance, customer backup jobs, Cloud Backup API service and cloud backup auxiliary services in HKG may be impacted for up to 10 mins. Any missed jobs will automatically run during the next scheduled window. As always, your Support Team will be available by phone to assist you. 2026-04-08 17:00:00Fri, 3 Apr 2026 07:11:20 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=da59a0dd3b440b500cb98a7a25e45a67 OUT0002671 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | April 16, 2026 2026-04-16 03:00:00 CHG0165180 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between April 15, 2026 22:00 and April 16, 2026 07:00 CT. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-16 12:00:00Fri, 3 Apr 2026 06:26:21 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=c013a0553b440b500cb98a7a25e45a68 OUT0002670 Cloud Backup | SYD2 | April 8, 2026 2026-04-08 13:00:00 CHG0165121 Cloud Backup Rackspace will be performing a Service Disrupting maintenance in our SYD2 data center between April 8, 2026 13:00 and April 8, 2026 17:00 UTC. During this maintenance, customer backup jobs, Cloud Backup API service and cloud backup auxiliary services in SYD are going to be impacted up to 5 mins and less than 10 mins, during the migration time. Any missed jobs will automatically run during the next scheduled window. As always, your Support Team will be available by phone to assist you. 2026-04-08 17:00:00Fri, 3 Apr 2026 05:58:34 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=ba80c3b0fb4c4b500891fb5f3eefdcb4 OUT0002669 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex NL1 (AMS50) | April 20, 2026 2026-04-20 16:00:00 CHG0165187 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex NL1 (AMS50) data center between April 20, 2026 16:00 and April 21, 2026 04:00 UTC. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-21 04:00:00Thu, 2 Apr 2026 04:09:58 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=edd6f2b0fb0c4b500891fb5f3eefdc6f OUT0002668 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | April 16, 2026 2026-04-16 12:00:00 CHG0165184 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between April 16, 2026 12:00 and April 16, 2026 19:00 UTC. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-16 19:00:00Thu, 2 Apr 2026 03:27:01 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=43863a70fb0c4b500891fb5f3eefdcca OUT0002667 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex DE1 (FRA1) | April 15, 2026 2026-04-15 16:00:00 CHG0165183 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex DE1 (FRA1) data center between April 15, 2026 16:00 and April 16, 2026 04:00 UTC. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-16 04:00:00Thu, 2 Apr 2026 03:25:55 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=a3167a30fb0c4b500891fb5f3eefdc60 OUT0002666 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US2 (ORD1) | April 15, 2026 2026-04-15 03:00:00 CHG0165178 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US2 (ORD1) data center between April 14, 2026 22:00 and April 15, 2026 07:00 CT. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-15 12:00:00Thu, 2 Apr 2026 03:24:43 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=7895fabcfbc84b500891fb5f3eefdc7f OUT0002665 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | April 14, 2026 2026-04-14 17:00:00 CHG0165182 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between April 14, 2026 17:00 and April 15, 2026 04:00 UTC. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-15 04:00:00Thu, 2 Apr 2026 03:22:20 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=124532bcfbc84b500891fb5f3eefdc0e OUT0002664 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US1 (IAD3) | April 14, 2026 2026-04-14 03:00:00 CHG0165172 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US1 (IAD3) data center between April 13, 2026 23:00 and April 14, 2026 08:00 ET. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-14 12:00:00Thu, 2 Apr 2026 03:20:25 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=87e4767cfbc84b500891fb5f3eefdc49 OUT0002663 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB1 (LON3) | April 13, 2026 2026-04-13 17:00:00 CHG0165181 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB1 (LON3) data center between April 13, 2026 17:00 and April 14, 2026 04:00 UTC. During this maintenance, 30 min to an hour of vCenter downtime for reboot/upgrade. As always, your Support Team will be available by phone to assist you. 2026-04-14 04:00:00Thu, 2 Apr 2026 03:19:13 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=4d94ba3cfbc84b500891fb5f3eefdc5e OUT0002662 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB1 (LON3) | April 13, 2026 2026-04-13 03:30:00 CHG0165249 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB1 (LON3) data center between April 13, 2026 03:30 and April 13, 2026 09:30 UTC. During this maintenance, Customers may experience an interruption in their ability to manage virtual networks in vCloud Director for a short period of time.. As always, your Support Team will be available by phone to assist you. 2026-04-13 09:30:00Thu, 2 Apr 2026 03:17:31 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=77d5358297853610bd72fa67f053af32 OUT0002567 Network | Flood of Alerts | LON3 2025-11-07 22:28:00 Data Center Infrastructure As of 9 November 2025, All systemic and underlying hardware issues have been resolved. Rackspace support teams are currently troubleshooting any ongoing individual customer issues as a priority through tickets. As of 8 November 2025, Engineers are onsite and are actively working through remediation;, over 80% of impacted systems and customers have been confirmed to be restored. The remaining impact is being addressed with the highest priority. At this point, we are unfortunately unable to provide remediation ETAs at an individual customer level. On 7 November 2025 at approximately 22:28 GMT, our monitoring systems detected an outage impacting a subset of both our customers and systems. It has been determined that this was unexpected impact due to a proactive power systems maintenance. Mon, 10 Nov 2025 18:02:54 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1f45efc487021610bb5bcbf09bbb3558 OUT0002344 Cloud Office Rackspace Email | Users unable to login to webmail 2024-11-19 02:30:00 Cloud Files On 18 November 2024, at 20:00 CST, Rackers reported that they started receiving reports from customers that they are unable to access their Rackspace webmail. Error message: You have been logged out of webmail, please login again. Engineers are engaged and are investigating on the issue. Mon, 18 Nov 2024 19:35:36 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=d217a682873156108de1fc45dabb351c OUT0002343 Multiple Applications | Issues with Multiple Applications | ORD1 2024-11-12 17:27:00 Control Panels, Cloud Load Balancers, Customer Identity On 12 November 2024, starting at 11:27 CST, Rackspace became aware of intermittent errors when customers using the MyRackspace Portal, including "Invalid login credentials" errors or unable to connect after multiple attempts. Engineers are actively engaged and further updates will be provided when available. Tue, 12 Nov 2024 09:55:45 PST