https://rackspace.service-now.com/system_status?id=system_statusOutage/MaintenanceCopyright 2009 Service-now.comFri, 19 Jun 2026 22:43:16 PDTFri, 19 Jun 2026 22:43:16 PDTjRSSGenerator by Henrique A. Viecilihttp://blogs.law.harvard.edu/tech/rsshttps://rackspace.service-now.com/system_status?id=detailed_status&service=4fb19482476dcbd0a203d3ec416d4311 OUT0002745 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | July 2, 2026 2026-07-02 09:00:00 CHG0166540 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between July 2, 2026 09:00 and July 2, 2026 14:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-02 14:00:00Fri, 19 Jun 2026 02:12:30 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=2de0500e472dcbd0a203d3ec416d43c7 OUT0002744 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex NL1 (AMS50) | July 1, 2026 2026-07-01 09:00:00 CHG0166539 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex NL1 (AMS50) data center between July 1, 2026 09:00 and July 1, 2026 14:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-07-01 14:00:00Fri, 19 Jun 2026 02:08:46 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=cc50504a472dcbd0a203d3ec416d4348 OUT0002743 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex DE1 (FRA1) | June 30, 2026 2026-06-30 09:00:00 CHG0166538 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex DE1 (FRA1) data center between June 30, 2026 09:00 and June 30, 2026 14:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-30 14:00:00Fri, 19 Jun 2026 02:07:47 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=395f583d47a18bd0a203d3ec416d43bf OUT0002742 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB2 (LON5) | June 29, 2026 2026-06-29 09:00:00 CHG0166537 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB2 (LON5) data center between June 29, 2026 09:00 and June 29, 2026 14:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-29 14:00:00Thu, 18 Jun 2026 08:33:24 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=de3348b9476d4bd0a203d3ec416d43a3 OUT0002741 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex GB1 (LON3) | June 26, 2026 2026-06-26 09:00:00 CHG0166536 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex GB1 (LON3) data center between June 26, 2026 09:00 and June 26, 2026 14:00 UTC. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-26 14:00:00Thu, 18 Jun 2026 06:31:12 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=6ac288f5476d4bd0a203d3ec416d43bd OUT0002740 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | June 25, 2026 2026-06-25 09:00:00 CHG0166535 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between June 25, 2026 04:00 and June 25, 2026 09:00 CT. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-25 14:00:00Thu, 18 Jun 2026 06:29:18 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=9d3d67a147a94bd0a203d3ec416d4309 OUT0002739 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US2 (ORD1) | June 24, 2026 2026-06-24 09:00:00 CHG0166534 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US2 (ORD1) data center between June 24, 2026 04:00 and June 24, 2026 09:00 CT. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-24 14:00:00Thu, 18 Jun 2026 04:55:06 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=2d5ed9294769cf90a26167af016d4336 OUT0002738 Cloud Files services in the SYD region 2026-06-16 10:02:00 Cloud Files On 16 June 2026, at 22:20 UTC, Rackspace became aware of an issue impacting Cloud Files services in the SYD region during a scheduled migration. During this activity, a subset of storage devices in the SYD region went offline, which may impact Cloud Files services, as well as Cloud Backups, and Cloud Server images for customers using those services in SYD. Our engineering teams are assessing the impact and are actively investigating to restore normal services as quickly as possible. We will continue to provide updates as recovery efforts progress. Wed, 17 Jun 2026 18:39:10 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=56bc5cef47510790a26167af016d432a OUT0002731 Infrastructure metrics within the Rackspace Portal 2026-06-11 07:59:00 Rackspace Monitoring A subset of Rackspace customers are experiencing a storage outage at the IAD datacenter. Rackspace engineers are engaged. 12 Hours 11 Minutes 2026-06-11 20:10:00Sun, 14 Jun 2026 18:03:37 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=79ab67df479d479020f967af016d4353 OUT0002730 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US1 (IAD3) | June 22, 2026 2026-06-22 08:00:00 CHG0166472 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US1 (IAD3) data center between June 22, 2026 04:00 and June 22, 2026 09:00 ET. During this maintenance, access to the Cloud Director UI may be briefly interrupted , and you may experience a small amount of packet loss to services using SDDC Flex's native virtual load balancer. As always, your Support Team will be available by phone to assist you. 2026-06-22 13:00:00Thu, 11 Jun 2026 05:01:33 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=4a38a5e147d90b90e4f6d3ec416d4394 OUT0002723 Inbound calls not functioning as expected 2026-06-05 15:26:00 Control Panels On 5th June 2026 at approximately 12:00 CDT, Rackspace engineers whitelisted the URLs in Rackspace VPN that had previously been excluded and were causing errors in the Amazon Connect application. Engineers also added all possible IP's for Amazon Connect URLs to prevent any future issues. 1 Hour 34 Minutes 2026-06-05 17:00:00Fri, 5 Jun 2026 10:51:54 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1550320547d18b50a203d3ec416d430b OUT0002722 OpenStack Flex | IAD3 | June 17, 2026 2026-06-17 15:00:00 CHG0166355 OpenStack Flex Rackspace will be performing a Non-Service Disrupting maintenance in our IAD3 data center between June 17, 2026 11:00 and June 17, 2026 13:00 ET. We have taken precautions in preparation for this maintenance and we do not anticipate any disruption of service during this time. 2026-06-17 17:00:00Thu, 4 Jun 2026 02:09:58 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1740fac147d18b50a203d3ec416d43ed OUT0002721 OpenStack Flex | SJC3 | June 16, 2026 2026-06-16 15:00:00 CHG0166354 OpenStack Flex Rackspace will be performing a Non-Service Disrupting maintenance in our SJC3 data center between June 16, 2026 08:00 and June 16, 2026 10:00 PT. We have taken precautions in preparation for this maintenance and we do not anticipate any disruption of service during this time. 2026-06-16 17:00:00Thu, 4 Jun 2026 02:06:57 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=d5154d6433fc4790a7c2b9123d5c7b35

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2026-05-27 15:13:48 - William Brown ^Comments

Removing per Gaurav.

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2026-05-08 15:19:52 - William Brown ^Comments

Added extra sentence per request of Gaurav.

Control Panels We are currently experiencing an issue impacting access to Rackspace Webmail. Our technical teams are actively investigating the cause and working to restore full service as quickly as possible. We appreciate your patience and will provide further updates as they become available. 36 Days 6 Hours 17 Minutes 2026-06-11 15:13:32]]>Wed, 27 May 2026 08:13:48 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=3394efa447898f10e4f6d3ec416d43a3 OUT0002719 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | June 2, 2026 2026-06-02 04:30:00 CHG0166142 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between June 2, 2026 04:30 and June 2, 2026 10:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-06-02 10:30:00Thu, 21 May 2026 05:11:42 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=ea04a32447898f10e4f6d3ec416d4374 OUT0002718 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2) | June 1, 2026 2026-06-01 04:30:00 CHG0166140 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2) data center between June 1, 2026 04:30 and June 1, 2026 10:30 UTC. During this maintenance, Customer's ability to manage their SDDC-Flex environment via Cloud Director and the Rackspace Portal may be briefly interrupted. As always, your Support Team will be available by phone to assist you. 2026-06-01 10:30:00Thu, 21 May 2026 05:08:59 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=86d2af2047898f10e4f6d3ec416d4336 OUT0002717 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex DE1 (FRA1) | May 28, 2026 2026-05-28 04:30:00 CHG0166121 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex DE1 (FRA1) data center between May 28, 2026 04:30 and May 28, 2026 09:30 UTC. During this maintenance, Customers may experience an interruption in their ability to manage virtual networks in vCloud Director for a short period of time.. As always, your Support Team will be available by phone to assist you. 2026-05-28 09:30:00Thu, 21 May 2026 05:04:04 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=6dc75ba8470dc350e14567af016d437e OUT0002716 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex AU1 (SYD2), SDDC Flex DE1 (FRA1), SDDC Flex GB 2026-06-08 12:00:00 CHG0166173 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex AU1 (SYD2), SDDC Flex US3 (DFW3), SDDC Flex GB2 (LON5), SDDC Flex GB1 (LON3), SDDC Flex DE1 (FRA1), SDDC Flex US2 (ORD1), SDDC Flex NL1 (AMS50) and SDDC Flex US1 (IAD3) data centers between June 8, 2026 07:00 and June 12, 2026 23:00 CT (between June 8, 2026 12:00 and June 13, 2026 04:00 UTC). During this maintenance, There will be no anticipated impact due to hypervisor redundancy in each environment. As always, your Support Team will be available by phone to assist you. 2026-06-13 04:00:00Thu, 21 May 2026 04:17:46 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=5d7713a8470dc350e14567af016d434a OUT0002715 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | June 4, 2026 2026-06-04 04:30:00 CHG0166195 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between June 3, 2026 23:30 and June 4, 2026 04:30 CT. During this maintenance, Customer's ability to manage their SDDC-Flex replications via Cloud Director and the Rackspace Portal may be briefly interrupted.. As always, your Support Team will be available by phone to assist you. 2026-06-04 09:30:00Thu, 21 May 2026 04:14:04 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=cfb69b28470dc350e14567af016d435e OUT0002714 Rackspace Services on VMWare Cloud (RSVC) | SDDC Flex US3 (DFW3) | June 3, 2026 2026-06-03 04:30:00 CHG0166194 Rackspace Services on VMWare Cloud (RSVC), Software Defined Data Center Flex Rackspace will be performing a Service Disrupting maintenance in our SDDC Flex US3 (DFW3) data center between June 2, 2026 23:30 and June 3, 2026 04:30 CT. During this maintenance, Customer's ability to manage their SDDC-Flex environment via Cloud Director and the Rackspace Portal may be briefly interrupted. As always, your Support Team will be available by phone to assist you. 2026-06-03 09:30:00Thu, 21 May 2026 04:11:24 PDThttps://rackspace.service-now.com/system_status?id=detailed_status&service=77d5358297853610bd72fa67f053af32 OUT0002567 Network | Flood of Alerts | LON3 2025-11-07 22:28:00 Data Center Infrastructure As of 9 November 2025, All systemic and underlying hardware issues have been resolved. Rackspace support teams are currently troubleshooting any ongoing individual customer issues as a priority through tickets. As of 8 November 2025, Engineers are onsite and are actively working through remediation;, over 80% of impacted systems and customers have been confirmed to be restored. The remaining impact is being addressed with the highest priority. At this point, we are unfortunately unable to provide remediation ETAs at an individual customer level. On 7 November 2025 at approximately 22:28 GMT, our monitoring systems detected an outage impacting a subset of both our customers and systems. It has been determined that this was unexpected impact due to a proactive power systems maintenance. Mon, 10 Nov 2025 18:02:54 PSThttps://rackspace.service-now.com/system_status?id=detailed_status&service=1f45efc487021610bb5bcbf09bbb3558 OUT0002344 Cloud Office Rackspace Email | Users unable to login to webmail 2024-11-19 02:30:00 Cloud Files On 18 November 2024, at 20:00 CST, Rackers reported that they started receiving reports from customers that they are unable to access their Rackspace webmail. Error message: You have been logged out of webmail, please login again. Engineers are engaged and are investigating on the issue. Mon, 18 Nov 2024 19:35:36 PST